BillingCore

P&C Billing and Collections

The effectiveness of premium billing and collection processes can dramatically impact an insurer’s bottom line and customer retention rates.  Billing questions generate the highest number of customer inquiries, but traditional transaction-oriented billing systems are not designed to address customer-centric requirements. Exigen’s BillingCore provides insurers the ability to design billing and payment plans that meet the needs of today’s customers.

Exigen Edge

BillingCore provides a single view of all account-level and policy-level billing functions and information, which enables customer service staff to resolve billing issues quickly and accurately. It also allows for customer-defined billing periods and single account billing for customers with multiple policies.  BillingCore puts unprecedented end-to-end process control in the hands of business users. Billing rules can be created specifically for each product. Users can also design billing plans and processes, such as pre-defined delinquency actions, that minimize uncollected earned premium exposure and write-offs.

Product brochure (PDF) >

Core Services

• Billing and Statements
• Premium Collection
• Non-Pay Cancelations
• Billing Adjustments and Refunds
• Inquiries and Customer Service 

Core Features

• Support for all billing processes with easy to use "smart forms" for data entry and validation
• Creation of specific billing rules by product
• Definition and calculation of specific commission models for products and producers
• Support for complete collection processes with interface to external payment systems  
• Support for account and policy level billing
• Support for continuous bill plans
• Support for on-line payment acceptance & processing
• Support for lock box operation
• Allocation of premiums to multiple policies
• Consistent application of refund/write-off authority through rules and user-defined authority
• Embedded CRM provides “one view” of all customer-related information, including: preferences, products and services; policy, payment and transaction history; current activities and relationships; integration of all sales and service channels; and pre-integrated CTI capabilities
• Smart Workspaces provide adaptive user interfaces that reflect the profiles of each user (including roles, skill levels, scope of responsibility, and authorization) to substantially reduce user training requirements and increase individual performer productivity
• Integrated document management including automatic generation, capture and management of all documents related to a policy organized into electronic policy file folders
• Integrated business activity monitoring service increases accountability of performers, tracks processes for regulatory audit, supports performance management, and enables activity-based costing to enhance financial performance
• Fully integrated business process and workflow management, including: prioritized work queues; automatic or manual task generation and assignment, itemized task lists for all current and future activities with detailed measurement; and monitoring and escalation of service levels associated with each task