CUSTOMER FOCUS

Real Insurance, Hollard Australia

Real Insurance is a retail insurance brand of Hollard Insurance, Australia and is part of the Hollard Group of companies providing a wide range of insurance products and services to more than 6 million policyholders worldwide.  Real Insurance has been in operation for five years in Australia. Real Insurance implemented Exigen's PolicyCore, BillingCore and ClaimCore for the introduction of its innovative, non-telemetry Pay-As-You-Drive (PAYD) auto insurance, Australia's first PAYD insurance product. Real Insurance is currently migrating all its personal lines products to the Exigen Insurance platform utilizing the full Exigen Suite including Product Factory.

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Results:

• Real Insurance PAYD won the 2008 Australian Banking and Finance Magazine’s Best General Insurance Product award. 
• Real Insurance PAYD received a Celent 2009 Model Carrier Award for innovative product and quick speed to market through a phased implementation.
• Real Insurance is Money magazine's Best of the Best 2009 Cheapest Car Insurance award winner (Australia) 
• Since the July 2008 introduction, PAYD sales results have exceeded expectations and continue to increase month-over-month.