Exigen Positions in Top Quartile of Celent’s 2007 Insurance BPM Report
San Francisco, Calif., July 15, 2007
Exigen Group today announced that Celent, LLC, a leading research and advisory firm focused on insurance technology strategy, has recognized Exigen’s Business Process Management technology as a leading insurance BPM solution. Exigen placed in the top quartile of Celent’s ABCD View in Celent’s recent Business Process Management Solution Vendors for Insurers 2007 report.
Business Process Management is at the core of Exigen’s insurance solutions platform, the Insurance Process Backbone (IPB). The IPB provides process management solutions for all core business operations, such as new business, policy administration, claims and billing. The IPB’s BPM engine takes care of the execution of business processes and orchestrates all activities related to a process either by automating services in the background (e.g., document generation, task assignments, business activity monitoring) or facilitating tasks performed by people (e.g., data gathering, customer service provision) via the IPB’s role-based user interfaces.
“Our clients have achieved significant productivity improvements while enhancing customer service levels as a result of IPB implementations in their operations,” said Fazi Zand, Exigen Group vice president of Insurance Solutions. “A key advantage to our customers is the solution’s ability to close the loop between front- and back-office processes. The BPM services orchestrate, manage and monitor all activities and task performance, escalating when necessary to assure timely completion.”
Celent’s “Business Process Management Solution Vendors for Insurers 2007” reviewed such categories as: ability to handle interactions at the person-to-person, person-to-system, and system-to-system levels; insurance templates or frameworks; and client references. The report identifies six elements of a complete BPM solution: process design and development environment; process repository and management; process execution engine; execution history; monitoring and management; and analytics, modeling and optimization. Solutions covered in the report had to meet several criteria, including reasonably robust functionality in all six areas above, an established insurance industry presence, and insurance-specific marketing/sales or insurance templates or frameworks. More information on the report is available at www.celent.com.